Delivery + Returns

Shipping Options & Delivery Costs 

We are currently offering free standard domestic shipping for all orders over $40.00. Orders to be sent via USPS and UPS. 

ORDER PROCESSING TIME

Orders are processed 2-3 business days after the order is placed. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day. 

DELIVERY ADDRESS

Please note that we are only able to modify a shipping address if it has not left our warehouse. If an address is incorrect and gets shipped out, we will send a replacement order under the circumstance in which the original order was delivered.

If the order is accepted at the incorrect address, we have to file a lost package claim with our shipping insurance and receive a refund before sending the replacement order. This process can take up to 2 weeks. 

If the order is mailed back to us, you as the customer must pay the shipping for the replacment order. We will send the payment request via email and we will not send out the replacement order until it is paid. 

INTERNATIONAL ORDERS

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you. 

TRACKING YOUR ORDER

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website. Once your order has been picked up by the carrier, the carrier is fully responsible for your order and for any possible damage or loss that is caused. 

Refund Policy

Although we would love everyone to look, feel and taste fresh, we understand that our products are not for everyone. Unfortunately due to the nature of the product, all sales are final. 

 

DAMAGED, DEFECTIVE & INCORRECT ITEM RETURNS

If an order is damaged, defective, or incorrect, please take a picture of the package and items you received (it will help us to determine the issue) and send us an email to info@sweetumswipes.com with the following information:

  • Order number.
  • Pictures showing item and packaging.
  • Description of the problem.

Your message will be addressed within 1-3 business days Monday-Friday. We will try to resolve the issue the best we can in relation to the circumstance given.

Please note that all orders are documented and weighed by hand prior to purchasing the shipping label to avoid any fraudulent claims. 

REFUSALS

If for some reason a package was refused at the time of delivery or wrong address details were given (suite/apartment number or any other information that would be needed to complete the delivery), the order would be returned to us and return shipping charges will apply to your refund if desired. If you wish to have the package resent, shipping charges will still apply and we will send an email with the shipping price prior to reshipping the package. 

LOST PACKAGES/NOT DELIVERED PACKAGES

In the case your order is lost in transit or says delivered but was not, we will file an insurance claim to receive a refund as the carrier was the one responsible for the lost package. Once we receive the refund, we will send you a replacement order immediately. Please advise that we only offer replacements. No refunds are provided in these instances. 

IMPORTANT: Shipping address cannot be changed or modified once order is dispatched.