Delivery + Returns
Shipping Options & Delivery Costs
We are currently offering free standard domestic shipping for all orders over $40.00. Orders to be sent via USPS and UPS and FedEx.
ORDER PROCESSING TIME
Orders are processed 2-3 business days after the order is placed. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Please note that we are unable to modify the delivery address once you have placed your order.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
TRACKING YOUR ORDER
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website. Once your order has been picked up by the carrier, the carrier is fully responsible for your order and for any possible damage or loss that is caused.
Although we would love everyone to look, feel and taste fresh, we understand that our products are not for everyone. Unfortunately due to the nature of the product, all sales are final.
DAMAGED, DEFECTIVE & INCORRECT ITEM RETURNS
If an order is damaged, defective, or incorrect, please take a picture of the package and items you received (it will help us to determine the issue) and send us an email to firstname.lastname@example.org with the following information:
- Order number.
- Pictures showing item and packaging.
- Description of the problem.
Your message will be addressed within our customer service hours of 8AM to 3PM PST Monday-Friday. We will try to resolve the issue the best we can in relation to the circumstance given. Please note that all orders are documented and weighed by hand prior to purchasing the shipping label to avoid any fraudulent claims.
If for some reason a package was refused at the time of delivery or wrong address details were given (suite/apartment number or any other information that would be needed to complete the delivery), the order would be returned to us and return shipping charges will apply to your refund if desired. If you wish to have the package resent, shipping charges will still apply and we will send an email with the shipping price prior to reshipping the package.
LOST PACKAGES/NOT DELIVERED PACKAGES
In the case your order is lost in transit or says delivered but was not, we will file a claim to receive a refund as the carrier was the one responsible for the lost package. Once we receive the refund, we will send you a replacement order immediately.
IMPORTANT: Shipping address cannot be changed or modified once order is dispatched.