We are currently offering free standard domestic shipping for all orders over $40.00. Orders to be sent via USPS or UPS. 

Order processing time

Orders are processed 2-3 business days after the order is placed. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day. 

Delivery address

Please note that we are only able to modify a shipping address if it has not left our warehouse. If an address is incorrect and gets shipped out, we will have to wait until it has been delivered to begin the reshipment.

If the order is accepted at the incorrect address, we have to file a lost package claim with our shipping insurance and receive a refund before sending the replacement order. This process can take up to 2 weeks. 

If the order is mailed back to us, you as the customer must pay the shipping for the replacement order. We will send the payment request via email and we will not send out the replacement order until it is paid. 

International orders

At this moment, we do not offer international shipping. Any orders that are trying to be placed internationally will not go through. 

Tracking your order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website. Once your order has been picked up by the carrier, the carrier is fully responsible for your order and for any possible damage or loss that is caused. 

Although we would love everyone to look, feel and taste fresh, we understand that our products are not for everyone. Unfortunately due to the nature of the product, all sales are final. 

Please purchase wipes at your own discretion towards your body's already known sensitivities. 

Damaged, defective & incorrect item returns

If an order is damaged, defective, or incorrect, please take a picture of the package and items you received (it will help us to determine the issue) and send us an email to info@sweetumswipes.com with the following information:

• Order number.
• Pictures showing item and packaging.
• Description of the problem.

Your message will be addressed within 1-3 business days Monday-Friday. We will try to resolve the issue the best we can in relation to the circumstance given.

Please note that all orders are documented and weighed by hand prior to purchasing the shipping label to avoid any fraudulent claims. 

Refusals

If for some reason a package was refused at the time of delivery or wrong address details were given (suite/apartment number or any other information that would be needed to complete the delivery), we will reach out to the email provided with your order for any updated shipping details in order to ship out a replacement order. If we do not receive a response back, we will issue a refund minus a return shipping fee. 

Please advise that we are not responsible for any missing or lost packages that are in transit back to us. We will only issue refunds for packages that we receive back.  

Lost packages / Not delivered packages

In the case your order is lost in transit or says delivered but was not, we will file an insurance claim to receive a refund as the carrier was the one responsible for the lost package. Once we receive the refund, we will send you a replacement order immediately. Please advise that we only offer one (1) replacement order for any lost package. Orders under $100 are the only ones that will be accepted for insurance claims. No refunds are provided in these instances. 

IMPORTANT: Once an order has been confirmed, we cannot cancel it.